Programme Manager appointed for Centre for Digital Public Services Wales

Tim Daley has been appointed Programme Manager for the Centre for Digital Public Services Wales Alpha phase.

28 September, 2020

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Tim Daley, Director of Swansea based transformation and change specialists Perago-Wales, has been tasked with overseeing delivery of the centre’s work programme to support improvements in digital public service delivery across Wales.

Tim brings with him a wealth of experience leading and managing complex, high risk programmes of work within the public sector. His experience of digital and technology change is always focused on end users and how to improve outcomes across the whole service.

Following his roles as head of change at the DVLA in Swansea, where he oversaw delivery of the Swansea based agency’s digital transformation programme, and programme director for the Government Digital Service’s Common Technology Services Programme, Tim was one of the founders of Perago-Wales. Since its creation in 2016, Perago-Wales has worked with public sector and not for profit organisations across Wales designing major transformation programmes, delivering change based on user led service design and creating in-house capability for digital change.

As Programme Manager for the Centre’s Alpha phase, Tim will establish and lead a programme that will bring Welsh public service professionals and digital transformation experts together. It will provide guidance, training, standards, collaborative networking and hands-on practical help.

Tim said: ‘This is a massive opportunity for public services in Wales to embrace the opportunities digital can bring and I’m extremely excited to be involved in this phase. There is huge ambition across the public sector in Wales for delivering better public services, and an understanding that citizens deserve better, the centre can help to embed digital thinking and transforming services’

Simon Renault, Business Director of the Centre, said: ‘Tim’s appointment follows a procurement exercise that attracted a high quality pool of candidates clearly demonstrating the opportunity and interest in the work of the centre and the potential of Wales. We’re delighted to have Tim on board to support this initial phase of our work.

The Centre will ensure the Welsh public sector has the skills, knowledge and capabilities to deliver digitally transformed services that meet the needs and expectations of the user. It will attract new opportunities and investment to Wales by showcasing the joined-up, multi-organisational and digitally capable approach of our public service in Wales.’

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